Integrity in Insurance

Service Description

PART I - BUILDING INTEGRITY This course is designed to address issues of conduct and culture in the insurance industry. It intends to outline and address behavioural issues that can result in poor outcomes for customers. It is targeted at insurance professionals of varying levels and applies across multiple insurance sectors and regions.  By the end of this short course, you should be able to: 1. consider the consequences of every customer interaction; 2. explain what good outcomes for customers are; 3. value the importance of providing services that are fit for purpose; 4. behave ethically and fairly when making decisions. PART II - THE ROLE OF THE BOARD IN INSURANCE AND REINSURANCE